Terms & Conditions

Quick Version. A 50% deposit locks in your date. Refunds are available within 24 hours of booking, changes are free up to 7 days before pickup, and once your cookies are in your hands (or shipped), they're your responsibility.

Deposit & Booking. A 50% deposit reserves your pickup date and lets me start sourcing cutters, sprinkles, and packaging for your order.

Changes & Cancellations. Need to reschedule or cancel? Reach out at least 7 days before pickup and I'll do my best to work with you (cookies take a minimum of 5 days to make once ingredients are bought). Refunds are only available within 24 hours of your deposit - after that, your cutter order has already been placed, so I can offer changes but not a refund.

No-Shows. Missed pickups forfeit the order, but don't worry - I'll donate your cookies to a family in need.

Pickup & Storage. Once you've picked up your order, it's all yours! Please keep cookies cool, dry, and out of direct sun.

Shipping. I ship via UPS/USPS and pack carefully, but breakage and carrier delays are out of my hands and non-refundable. Once tracking is provided, lost-package claims go through the carrier. Packaging is on me at no extra charge. Shipping cost is estimated at quote time but won't be finalized until your order is ready to ship.

Communication. I'll reply to questions within 24-48 hours - please do the same for order details, so I can get everything just right.

Allergies. I'll do my best to accommodate allergy requests, but can't guarantee an allergen-free product.

Payment. Accepted via Zelle, Venmo, or PayPal. Submitting your deposit means you agree to these terms.